PRIVACY POLICY AND INFORMATION STORAGE

The information we collect and how

We take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.

For transparency, listed are the business services we provide and how each service uses the information we collect.

Hair and beauty related services

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes and sometimes how you like your coffee. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders

We will contact you via phone, email or messaging (WhatsApp, SMS et) to confirm appointments booked and remind you of upcoming appointments. We consider consent when you made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment ratings and reviews

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

Member (subscriptions)

We consider becoming a member of our mailing list as consent to send you emails related to promotions and events, plus salon updates but, if you want, you may opt out at any time.

Marketing

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.

Data processors and data locations

We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage locations please email us directly.

Credit card TRANSACTIONS AND payment gateway

We use one of the most robust payment gateways for our transactions. We use STRIPE for credit card purchases. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services.

You also have the option to pay securely via PayPal.

You may contact us to

  • Request a discussion about our Privacy Policy.

  • Request information we have stored about you.

• Request we remove all identifying information about you.

• Make a complaint.

Copyright Notice

All design, text, graphics and arrangement thereof are the copyright of Kevin Smeenk or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of Kevin Smeenk is strictly prohibited.